Home

Great eCard Source! We have saved time and money by switching from a printed card to a digital card! We no longer incur the expense of postage, card production or envelops. This also frees up our staffs time to focus on customer service instead of batch production. ☺We have used the eMembership App with both Altru and ACME operating systems. The Museum Anywhere team has been great about working with us through these changes and the support has been top notch! Using the service as a member has been a breeze as well. ☹eMembership has been great to work with! They introduce new features often to the benefit of our members!

Great app eMembership has given us another communication channel with our members. Additional, it empowers our members to keep track of their own membership information and act when upon renewal notifications. ☺The ability to offer the eMembership app to our members without having to manage any additional data is very helpful. The connection to Altru was easy to make and has made deploying this to our members very easy. ☹The backend interface is a little crude. An update to the UI would be a great upgrade.

Digital membership cards made easy! Utilizing eMembership Cards allows us to save money by not printing physical cards and not having to mail physical cards for online orders. ☺eMembership Cards is easy to use on both the administrative side and the user side. Additionally, the product offers us the opportunity to communicate directly with our members via notifications and we have the ability to offer coupons for our members to utilize. Integration with our current Membership database system was a challenge, but the eMembership team worked diligently with our existing Membership database product team to get the integration up and running smoothly. ☹I don't have any criticisms of the product. It's pretty straightforward and does what it says it does.

eMembership does the job (sometimes) The system does the job, but we need to keep constant contact with customer support with these issues. The team was open to change a few things in the Fastlane for us, but with the eMembership app, there is not much customization we can make. This is the only app that works well with our Blackbaud Altru program, which is a big advantage. ☺Customer support is very responsive - we have been working with them for months now to implement changes to the eMembership app suiting the needs of the museum, and I email them constantly - the team always responds and tries to solve the issue as soon as they can. We use the eMembership app for our members of the museum, and the Fastlane add-on in the museum for a quick check-in for our members coming to the museum. The eMembership app provides the member with their expiration date, as well as membership cards for all family members - in turn, they can scan the membership cards in the Fastlane when coming in for quick check-in. The Fastlane has two interfaces, one for members to check-in, and another for staff to see all members that have checked-in, number of people in the membership, and time of arrival in a spreadsheet log. The log can be changed for different time frames as well. ☹The biggest con is the connection between the eMembership system to our POS system, Blackbaud Altru. The 2 systems don't connect well. For example, with the Fastlane, we need to manually enter the check-ins from Fastlane to Altru because there is no way to automate the process. Also, the eMembership card comes from imported data from Altru, so we had several instances that the app was not working correctly, showing a membership was expired when it wasn't, or not showing all members in the family.

Revolutionized our Membership Delivery I have found eMembership very easy to work with. ☺It makes our small membership office more efficient and will save us the time and money we spent to produce membership cards as well as replacement cards and to mail them out. ☹so far so good - the more ways we can personalize it the better

Wonderful benefit for museum members! I've been very happy with the service and ease of use with this app. It's a great benefit to our members, and has helped us connect with membership in a new way. ☺Our institution uses the E-Membership Card app. We launched this as a new member benefit, and have received a lot of positive feedback from our members about the ease of use. They especially like having the reciprocal benefits all in one spot. As the Membership Coordinator, I have been especially pleased with the renewal reminders, and the fact that this app syncs with our database system. The help desk team is also very responsive, and I never have to wait long for a response to my question. ☹Currently the guest pass feature is not compatible with our database. It's a great feature, but unfortunately does not fit our needs at this time.

eMembership card review ☺I like that members are able to carry their membership with them at all times, so they don't need to worry about another paper card. I like the platform for Museum Anywhere and how I can see everyone who has downloaded their cards and when. ☹It is very confusing to members that you have to slide over to view the second membership card. Also, it takes a long time for new members to be able to download their cards. They want their cards instantly. Although we have signage that you have to wait to download your cards, many members try, fail and request the physical cards. We do not save any money in printing costs using this app. It is just an added perk for our members.

Go Green with the eMembership app ☺The software was a breeze to set-up and is very easy for our staff to use. Technical support was extremely responsive and any issues we encountered during the launch were addressed immediately. We love that we no longer have to send out physical cards, which in addition to being a substantial cost savings , furthers our mission of conservation of the earth's resources. ☹I wish there was more flexibility to make adjustments to the automatic renewal push notifications. Organizations should have the ability to speak to their members in their own style and voice.

Easy to Use ☺The ease of scanning the membership card No longer having to print multiple cards when lost Connects well with our membership database ☹Cards don't always show up in real time members have a hard time finding their cards

Great Value and Service ☺The customer service is some of the quickest and best that I have received by a third party service. They handled the set-up so well and I hardly had to do anything! Teaching people to download their cards is super easy and most people catch on quickly with very little instruction. ☹We have experienced a few glitches, but they were fixed immediately upon contacting MuseumAnywhere. The User interface for the managment area could be a little more user friendly. It is a little clunky.